1. Who we are
“Aventria”, “we”, “us”, and “our” refers to Aventria Life Science operating in Australia. We provide capital equipment sourcing and resale services, quote review and benchmarking support, and related procurement guidance to research, clinical, industrial, and institutional customers.
2. Information we collect
We may collect the following categories of information:
- Identity & contact details: name, email address, phone number, organisation, and role/title (if provided).
- Enquiry details: product interest, intended application, delivery location, required timeframes, and comments you submit.
- Commercial documents: supplier quotations, tenders, bills of materials, technical specifications, product lists, service schedules, and supporting documents you upload.
- Transaction & billing details (if applicable): purchase order references, invoice details, delivery details, and communications needed to perform services.
- Technical data: IP address, browser type, device type, operating system, basic diagnostics, and site interaction data used for security and performance.
3. Sensitive and commercially sensitive information
Supplier quotations and pricing are typically commercially sensitive. We treat submitted supplier quotes and related commercial terms as confidential and handle them with appropriate care. Please do not upload information you are not authorised to share.
4. How we collect information
- When you submit a form (including quote review uploads) or contact us directly.
- When you email us or communicate with us by phone or other channels.
- Automatically through standard website technologies (e.g., logs, security tooling, basic analytics).
- From third parties where reasonably required to deliver services (e.g., suppliers, distributors, freight, or service partners), typically after you request assistance.
5. Why we use your information
We use information for the following purposes:
- To respond to enquiries and provide quote review, benchmarking, and sourcing support.
- To validate or improve commercial outcomes by liaising with suppliers where appropriate and relevant to your request.
- To provide and administer services, including communications, delivery coordination, and after-sales support (where applicable).
- To maintain website security, prevent fraud or misuse, and improve performance and reliability.
- To comply with legal obligations and protect our rights and legitimate business interests.
6. Legal bases (Australia)
Where the Australian Privacy Act 1988 (Cth) applies, we handle personal information in accordance with the Australian Privacy Principles. We generally collect and use information where it is reasonably necessary for our functions and activities, where you have provided it voluntarily, or where required or authorised by law.
7. When we share information
We do not sell personal information. We may disclose information to third parties only where reasonably necessary to provide services, including:
- Manufacturers and distributors to obtain pricing, lead times, configuration confirmation, or like-for-like alternatives.
- Service partners for installation coordination, commissioning requirements, or maintenance support (where requested).
- Freight/logistics providers to deliver goods (where applicable).
- Professional advisors (e.g., legal, accounting) where required for compliance or legitimate business purposes.
- Technology providers that support our website and communications (e.g., hosting, email, security tooling).
8. Cross-border disclosure
Some suppliers, manufacturers, or technology providers may be located outside Australia. Where we disclose information overseas, we take reasonable steps to ensure appropriate protections are in place consistent with this policy and applicable law. However, overseas recipients may be subject to foreign laws.
9. Data security
We take commercially reasonable steps to protect information from misuse, interference, loss, unauthorised access, modification, or disclosure. This may include access controls, least-privilege practices, and secure storage solutions. No method of transmission or storage is 100% secure.
10. Data retention
We retain personal and commercial information only for as long as necessary to fulfil the purposes described in this policy, including to comply with legal and regulatory obligations, resolve disputes, and enforce agreements. Where appropriate, we may de-identify or delete information.
11. Cookies and analytics
We may use standard web technologies (including cookies or similar mechanisms) to operate the site, maintain security, and understand usage patterns. You can control cookies via your browser settings, though disabling them may impact some site functionality.
12. Marketing communications
We may contact you with information related to your enquiry or relevant services. Where required by law, we will provide opt-out mechanisms. You can request removal from non-essential communications by contacting us.
13. Your rights and access requests
You may request access to personal information we hold about you and request correction if it is inaccurate, out of date, incomplete, irrelevant, or misleading. We may need to verify your identity before responding. In some circumstances we may refuse access (for example, where permitted by law).
14. Confidential quote review submissions
15. Third-party links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites. We recommend reviewing their policies before providing personal information.
16. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Your continued use of the website after updates indicates acceptance of the revised policy.
17. Contact
For privacy enquiries, access/correction requests, or complaints, contact:
Email: privacy@aventriascience.com
This document is provided for general informational purposes and is not legal advice. Consider obtaining professional advice for your specific circumstances.